TERMS AND CONDITIONS
CONTRACTS
Once an initial inquiry has been placed about a specific project (through email and/or on the phone), we will have a morein-depth call about the client’s project and business. Once that’s completed, a proposal contract will be emailed to the client with project descriptions, pricing estimates, schedule, rights granted, and a section for their signature if approved. Project deliverables can be revised after initial viewing, but cannot be changed once they have signed the document.
After a project has been completed and all deliverables have been received by the client, an invoice form with the final payment will be emailed to the client (if it’s a larger project, it will be the last payment of the progress payments over the timeline of the project).
Retainer agreement contracts will be determined with the client based on services needed and cadence.
Failure to abide by contract terms will be subject to penalty fee’s or retraction of deliverables.
PAYMENT
Once a proposal has been signed by the client, the payment schedule of the project is in effect. For digital / graphic projects, an invoice will be emailed to the client that must be paid within 30 days. A 2% discount will be applied if the client can pay the invoice within 5 days of the invoice being emailed. A 1.5% monthly service charge will be applied to overdue balances. For print / merch projects, an initial payment upfront or mid way through the project will be required due to expenses for sourcing and manufacturing. Details will be specified in the initial proposal contract. A final invoice for the design and logistic services will still be sent at the end of the project. Failure to supply the initial funds will result in the delay of the project and deadline. For larger projects that span a long timeline progress payments will be billed. An initial estimate of the entire project will still be given, but payment will be broken up into percentages through out the timeline. The payment schedule will be highlighted in the proposal agreement. Bank transfers are the preferred method of payment, but we accept all major credit and debit cards. Just note that we add on a 3% transaction fee for card payments to the final order to cover the costs of this payment method.PRICING
Pricing is determined by project / service. During our initial meeting/call, we will discuss your project objectives and develop a bespoke pricing estimate for your needs. We believe our studio can add more holisitic value to a project compared to traditional design services, so our pricing will reflect that. If you have any questions about estimates or our pricing, please feel free to ask. If you bundle services (ex. brand dev. and website design) the price estimate may be subject to a discount.
For reoccurring / retainer services, discounted rates will be applied based on services, cadence, and timeline.
Cancellation / RUSH FEES
If a project needs to be cancelled by the client after signing the proposal contract, a progressive kill fee will be billed. If cancelled at the initial ideation stage, it will be a 30% fee of the total estimate. If cancelled post ideation stage, it will be a 70% fee of the total estimate. If cancelled after the final design is completed, you will still be required to pay the full invoice.If you need a guaranteed date for your order, we’ll do our best to accommodate this where possible - this depends on how busy we are and the type of service being provided. We apply a rush fee of 40% of the total order estimate. Just let us know if you need this option, and we’ll advise you of possible rush dates.
artwork / Design
The process of creating your artwork / design usually requires revisions from the initial ideation stage. To help streamline that process, a total of 3 revisions will be offered during this process: 1 after the initial sketch direction, 1 after the second revision, and a 3rd for any final touch ups. If a 4th revision is requested or if a last minute revision is requested upon the final design, fees will be charged to the estimate based on the amount of extra time spent on revisions.Publishing
We like people to see examples of what we’ve made, so we reserve the right to display/use your work for our portfolio. This might include using overages to send out as printing samples. We also post images of finished prints online (blog, website, social media etc...) If you’d prefer that we didn’t, just let us know, and if we have your prints posted online and you want any info blurred, feel free to tell us.Guarantee of ownership
Clients have exclusive rights to the artwork / designs created from our services. We will not sell / repurpose your designs for other clients. Digital / vector files will be given to the client in the final deliverables for an additional fee.Customer Care
We’d love to hear from you, and if you need any further information about our service or need some advice about your project, we’re always happy to help - just reach out to us at design@skapa.studio